Business Analyst Last updated: 6th June 2019

Role Description

Responsible for requirement elicitation and translating business requirements to system requirements.

Key Details

Technical Skills

Skills required that are specific to the role described

Skill Skill Description Level Level Requirements
Business analysis The methodical investigation, analysis, review and documentation of all or part of a business in terms of business goals, objectives, functions and processes, the information used and the data on which the information is based. The definition of requirements for improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits. The collaborative creation and iteration of viable specifications and acceptance criteria in preparation for the deployment of information and communication systems. The adoption and adaptation of business analysis approaches based on the context of the work and selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Level 4 Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration. Works with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests. Contributes to selection of the business analysis methods, tools and techniques for projects; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
Business modelling The production of abstract or distilled representations of real world, business or gaming situations in traditional or trans-media applications, to aid the communication and understanding of existing, conceptual or proposed scenarios. Predominantly focused around the representation of processes, roles, data, organisation and time. Models may be used to represent a subject at varying levels of detail and decomposition. Level 3 Conversant with techniques covering full range of modelling situations. Models current and desired scenarios as directed. Selects appropriate modelling techniques for meeting assigned objectives. Gains agreement from subject matter experts to models produced. Reviews resulting models with stakeholders and gains resolution to resultant issues.
Requirements definition and management The elicitation, analysis, specification and validation of requirements and constraints to a level that enables effective development and operations of new or changed software, systems, processes, products and services. The management of requirements throughout the whole of the delivery and operational life cycle of the software, system, processes, products or services. The negotiation of trade-offs that are both acceptable to key stakeholders and within budgetary, technical, regulatory, and other constraints. The adoption and adaptation of requirements management lifecycle models based on the context of the work and selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. Level 3 Contributes to selection of the requirements approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity. Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements. Reviews requirements for errors and omissions. Establishes the requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source. Investigates, manages, and applies authorised requests for changes to base-lined requirements, in line with change management policy.
Business process testing The planning, design, management, execution and reporting of business process tests and usability evaluations. The application of evaluation skills to the assessment of the ergonomics, usability and fitness for purpose of defined processes. This includes the synthesis of test tasks to be performed (from statement of user needs and user interface specification), the design of an evaluation programme, the selection of user samples, the analysis of performance, and inputting results to the development team. Level 4 Specifies and develops test scenarios to test that new/updated processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. Records and analyses test results, and reports any unexpected or unsatisfactory outcomes. Uses test plans and outcomes to specify user instructions.
Data modelling and design The development of models to represent and communicate data requirements and to enable organisations to understand their data assets and the relationships between real-world entities. The investigation, analysis and scoping of data requirements to support the development of software systems, data integration and data retrieval activities. The iteration, review and maintenance of data requirements and data models. Level 3 Applies data analysis, design, modelling, and quality assurance techniques, based upon a detailed understanding of business processes, to establish, modify or maintain data structures and associated components (entity descriptions, relationship descriptions, attribute definitions). Advises database designers and other application development team members on the details of data structures and associated components.

Core Competencies

Competencies required of everyone in a position at the level described

Skill Skill Description Level Level Requirements
Strategic Thinker Provides clear and defined objectives aligned to the organisation vision Level 4 1. Helps others develop an understanding of the strategic landscape
2. Takes measures to keep abreast of client‘s strategic orientation
3. Is able to clearly articulate long-term needs to team
People Developer Empowers and develops people Level 3 1. Helps individuals deliberate over issues for themselves
2. Encourages positive and constructive feedback on performance
3. Works with individuals to help them plan their career
Customer Advocate Builds credibility through repetitive high performance thus creates a reputation for self & Mastek Level 3 1. Is able to educate his/her team to exhibit customer advocacy
2. Knows the client organization and understands how decisions are made
3. Acts as a trusted advisor, becomes involved in customers‘ decision-making process
Influences Others Is passionate and inspires a broad followership Level 4 1. Extends networks and uses indirect influence on stakeholders
2. Turns around difficult situations by managing conversations and relationships thru Win-Win negotiation
3. Is open to new ideas and thoughts and motivates others in their attempts to influence.
Champions Change Leads from front and fosters an environment of win-win situation Level 3 1. Demonstrates resilience and courage by redirecting individual and/or team approaches in the face of broad organizational changes.
2. Ensures project success through the implementation of a well-defined communication strategy, refinement of work and facilitation of organisation capability development initiatives.
3. Communicates the need for relevant improvements or additions in terms of framework and processes
Communicates Effectively Communicates effectively by being transparent & honest Level 3 1. Listens and understands the audience well and provides prompt responses
2. Imparts concise and appropriate information, anticipates others’ responses and plans on how to tackle those
3. Eager to voice new ideas and proactively supports colleagues
Self Leadership Lives the values, is authentic & caring Level 3 1. Shows resilience in dealing with setbacks
2. Is not afraid to voice differing opinions or ignorance of certain facts
3. Takes steps for self-development